Shipping
US Shipping
Items ordered and paid for will ship out from our warehouse within 2–5 business days, unless otherwise noted in description of product. Complementary shipping on eligible orders $80+ will be sent USPS. Additional shipping carriers are available depending on zip code at checkout.
Shipping costs incurred by customer are not eligible for returns.
You will receive an email notification from us that contains tracking information once your order has been shipped.
International Shipping
If Customs charges occur please note that the buyer (you) is 100% responsible for the fees. MARA is not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs.
Order and Shipping Issues
If you have any problems with your order, please contact us so that we can make it right orders@themarabeauty.com. We want to make sure you’re happy and will try our hardest to resolve any issues.
MARA is not responsible for shipments shown as “delivered” in the tracking info. However, we will do our best to help you locate your package. If your building is not secure, we suggest requesting a required signature for delivery. Please contact our Support team to arrange as we do not include this cost or service with shipping.
For international orders, if your package is unclaimed or returned back to us, we may refund the amount of the products but the shipping cost will not be refunded. If item is lost during transit or undelieverable, MARA will refund the amount of the product, minus the cost of shipping.
MARA is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to MARA.